COLLECTION MANAGEMENT
Our debt verification service supports you to courteously demand your credits without damaging your business relationship with your customers.
The service is provided through customized and direct contacts in order to promptly find out the payment status and any reasons of claim. Then, the payment is required with both politeness and determination. After phone contacts, DCE sends a detailed report to its client to:
- Speed up the records of payment made by the customers;
- Solve any problem with the customers and then cash the sum;
- Act in order to prevent similar problems from other customers;
- Stop further supplies in case of non-payment;
- Reduce overdue exposure and anticipate the transition to credits recovery stage;
- Train the client to comply with agreed deadlines;
The service includes different actions:
- Verification:
- No. 1 written reminder;
- No. 1 phone reminder;
- No. 2 written reminder;
- Resolution.
Reminders are agreed with our Client.
The first has the purpose of underlining deadline and terms of debt recovery.
The second alerts the client that the persistence of insolvency conditions can lead to a more effective action of debt recovery with additional costs.
The phone contact is used in case of non-critical debts.
The customer is “softly” contacted shortly before or after the payment deadline.
Tested techniques lead the customer to make the overdue payment.